The INRY Deskless Worker Experience equips the deskless/frontline workforce with essential tools and resources through a user-friendly interface accessible via kiosks, tablets, phones, and iPads. It features flexible and simplified authentication options, including mobile/email OTPs and badge readers, which can be tailored to organizational needs. This creates a seamless experience that drives operational efficiency by streamlining workflows, reducing manual processes, and accelerating access to payroll, timekeeping, and HR services. The intuitive interface empowers workers to resolve issues swiftly, boosting productivity, reducing downtime, and providing managers with real-time visibility.
Results/Outcomes:
- Streamlined Administrative Processes with user-friendly features for easier access to critical information and real-time visibility. This reduces the burden on local HR by minimizing routine and simple inquiries, leading to lower service delivery costs, and faster resolution through self-service; and ultimately, happier employees.
- Simplified Accessibility And Support through a unified platform with seamless self-service tools for quick issue resolution, fostering value and inclusion among employees.
- Tailored solution supported by robust quality assurance and ongoing support.
Functional Features:
- Self-service portal
- Ease of access to essential information such as Payroll and timekeeping details
- Easy incident reporting
- Multi-Lingual Support
- Announcements
- Easy Authentication
- Request Services
- Anonymous reporting
Technical Features:
- EC Pro
- Integration with the Payroll and Timekeeping systems
- Compatibility with Mobile/Tablet/Kiosk
- AI-powered Self-Service Resolution
- Knowledge base
- AI Search Suggestions
- Multiple Authentication Methods- Mobile/Email OTP, Badge Reader