0
9.0.8
Australia Patch 6, Australia Patch 5, Australia Patch 4, Australia Patch 3, Australia Patch 1, Australia, Zurich Patch 12, Zurich Patch 11, Zurich Patch 10, Zurich Patch 8, Zurich Patch 7, Zurich Patch 6, Zurich Patch 5, Zurich Patch 4, Zurich Patch 2, Zurich Patch 1, Zurich, Yokohama Patch 11, Yokohama Patch 8, Yokohama Patch 6, Yokohama Patch 3, Yokohama Patch 1, Yokohama
Generative AI
Description:
- Faster Time to Value: Skip the blank page — AI Agent Studio surfaces your top automation opportunities from your own data, so you know exactly where to build first.
- Streamlined Building: Create, test, and refine AI agents in one connected experience, with a visual canvas or a simplified view for straightforward builds.
- Confident Iteration: Save and restore versions of your agent's setup, so you can experiment without losing an earlier one.
- Seamless Deployment: Package your agent's configuration into an update set and move it to another instance as part of your release process.
- Faster Time to Value: Skip the blank page — AI Agent Studio surfaces your top automation opportunities from your own data, so you know exactly where to build first.
- Streamlined Building: Create, test, and refine AI agents in one connected experience, with a visual canvas or a simplified view for straightforward builds.
- Confident Iteration: Save and restore versions of your agent's setup, so you can experiment without losing an earlier one.
- Seamless Deployment: Package your agent's configuration into an update set and move it to another instance as part of your release process.
New
- A redesigned AI Agent Studio. A new, streamlined building experience for creating, testing, and managing AI agents. View and edit your agent's full structure on a visual canvas, or switch to a simplified, single-page view for more straightforward builds. Test your agent right alongside the builder, so you can try something and adjust without losing your place.
- Automation recommendations with savings estimates. AI Agent Studio surfaces your top automation opportunities based on your own data, along with estimated time and cost savings, so you know where to focus first.
- Save and restore agent versions. Save or create a new version of your agent — its instructions and tools — and roll back to an earlier version whenever you need to using "set as current version."
- Create an update set for your agent. Create an update set that packages your agent's configuration, scoped to AI Agent Studio's owned tables — instructions, tools, and other AIAS configuration. A tool that lives in a different scoped app, or a related item from another product like Now Assist Center, are not included. Give it a custom name or keep the default. View and download the update set from Update Set in UI16, with a direct link out from AI Agent Studio.
- Automatic agent evaluation. Run evaluations against your agent's real execution history to catch issues early and see suggested optimizations, without manually reviewing every test run.
- Configure MCP tool servers without leaving the builder. Onboard and manage Model Context Protocol (MCP) tool servers directly inside AI Agent Studio — view the tools a server provides, set access permissions, and refresh the tool list as it changes.
Changed
- Faster testing. Replay past test runs, download a run's full trace log, and see how many tools an agent used — all from the testing panel.
- Easier access to help. Added a direct link to product documentation from within AI Agent Studio.
- Clear path for existing customers. If you're still on the previous AI Agent Studio, you'll now see a notice pointing you to the new experience.
Fixed
- General reliability and consistency fixes across the new experience — including menus, save confirmations, the agent map view, versioning controls, and the testing panel.
Not applicable for this application version.
- Your ServiceNow Otto application must be running Australia Patch 6+ or Brazil Patch 0+
- Your instance must be running Australia Patch 6+ or Brazil Patch 0+