0
4.0.33
Yokohama Patch 3, Yokohama Patch 1, Yokohama, Xanadu Patch 9, Xanadu Patch 7, Xanadu Patch 6, Xanadu Patch 3
Agentic workflows understand user-defined goals, formulates strategic plans, and autonomously executes tasks—minimizing manual effort while maximizing impact.
Key benefits:
- Enhanced Efficiency: Quickly access tailored action plans to reduce resolution times, boost productivity, and improve customer satisfaction.
- Intelligent Guidance: Leverage historical data and AI-driven insights to receive reliable recommendations for the next best action.
- Consistent Outcomes: Ensure quality and adherence to best practices by following structured, data-backed recommendations.
- Seamless Experience: Easily configure AI agents with the right tools and use cases for a smooth deployment.
- New
- Choose your preferred large language model (LLM) for AI agents and agentic workflows in the AI Agent Studio settings (Azure OpenAI, NowLLM)
- Use Virtual Agent for agentic workflows and AI agent interactions
- Execute agentic evaluation runs to evaluate agentic workflows based on execution log data to compare against benchmarks and monitor performance
- Improve the quality of LLM responses by passing information between tools
- Hide citations for an agentic workflow or AI agent
- Long term memory: Allow AI agents to store and retrieve memories with categories
- Add a knowledge graph tool to an AI agent
- Add a file retrieval tool to an AI agent
- Use a script to assign the 'Run as' user
- Gain insight into agentic executions via finer-grained processing messages
- Changed
- Use cases in Now Assist AI Agents are now called agentic workflows
- Transactions done by an AI agent for an agentic workflow are recorded in the name of the AI agent
- Monitor more AI agent analytics in the AI Agent Analytics dashboard via two new pages
- Fixed
- Multiple usability and performance issues
- You must have installed a Now Assist application that has been upgraded for the Yokohama Patch 3 or Xanadu Patch 9 release.
- Your instance should be on Yokohama Patch 3+, or Xanadu Patch 9+.