0
8.0.10
Australia Patch 3, Australia Patch 1, Australia, Zurich Patch 10, Zurich Patch 8, Zurich Patch 7, Zurich Patch 6, Zurich Patch 5, Zurich Patch 4, Zurich Patch 2, Zurich Patch 1, Zurich, Yokohama Patch 11, Yokohama Patch 8, Yokohama Patch 6, Yokohama Patch 3, Yokohama Patch 1, Yokohama, Xanadu Patch 10, Xanadu Patch 9, Xanadu Patch 7, Xanadu Patch 6, Xanadu Patch 3
Generative AI
Key benefits:
- Enhanced Efficiency: Quickly access tailored action plans to reduce resolution times, boost productivity, and improve customer satisfaction.
- Intelligent Guidance: Leverage historical data and AI-driven insights to receive reliable recommendations for the next best action.
- Consistent Outcomes: Ensure quality and adherence to best practices by following structured, data-backed recommendations.
- Seamless Experience: Easily configure AI agents with the right tools and agentic workflows for a smooth deployment.
Key benefits:
- Enhanced Efficiency: Quickly access tailored action plans to reduce resolution times, boost productivity, and improve customer satisfaction.
- Intelligent Guidance: Leverage historical data and AI-driven insights to receive reliable recommendations for the next best action.
- Consistent Outcomes: Ensure quality and adherence to best practices by following structured, data-backed recommendations.
- Seamless Experience: Easily configure AI agents with the right tools and agentic workflows for a smooth deployment.
- New
- AI Agent Extensibility: Customers can now add / remove AI agents or tools from OOTB agents while remaining on the upgrade path.
- Changed
- Orchestrator defaults to GPT-5.4: The orchestrator now uses GPT-5.4 as its default model when Azure OpenAI is the selected LLM.
- Fixed
- Agent Execution
- Published version instructions not being applied to agents at runtime.
- Execution plan fetch timing out on instances with large numbers of execution plan records.
- Agentic workflow stuck at orchestrator step intermittently.
- VA transaction timeout and conversation stuck on "Thinking."
- Agent-to-Agent (A2A)
- Async handling of
workingstate from secondary agent causing primary flow issues. - Raw rich control output in agent response causing conversation to fault and close abruptly.
input-requiredresponse sending emptymessage/partsblock.
- Async handling of
- Multilingual
- Tool names, agent names, and "Processing new information" untranslated in AI steps.
- Words not translated when user language differs from system language (intermittent).
- Agent Execution
- You must have installed a Now Assist application that has been upgraded to the Zurich Patch 10+ release or to the Australia Patch 3+ release.
- Your instance must be on Zurich Patch 10+ or on Australia Patch 3+.