0
6.0.17
Zurich Patch 4, Zurich Patch 2, Zurich Patch 1, Zurich, Yokohama Patch 8, Yokohama Patch 6, Yokohama Patch 3, Yokohama Patch 1, Yokohama, Xanadu Patch 10, Xanadu Patch 9, Xanadu Patch 7, Xanadu Patch 6, Xanadu Patch 3
Agentic workflows understand user-defined goals, formulate strategic plans, and autonomously execute tasks—minimizing manual effort while maximizing impact.
Key benefits:
- Enhanced Efficiency: Quickly access tailored action plans to reduce resolution times, boost productivity, and improve customer satisfaction.
- Intelligent Guidance: Leverage historical data and AI-driven insights to receive reliable recommendations for the next best action.
- Consistent Outcomes: Ensure quality and adherence to best practices by following structured, data-backed recommendations.
- Seamless Experience: Easily configure AI agents with the right tools and agentic workflows for a smooth deployment.
- New
- Agentic interop via A2A protocol
- Ability to add external AI agent providers and AI agents in AI Agent Studio
- Ability to expose ServiceNow AI agents as secondary agents
- Various performance enhancements so that agentic executions run faster
- Performance observability
- Dedicated performance and error debugging views in AI Agent Activity tab
- Visibility into high-latency steps and their likely cause within the AI agent testing playground
- Security enhancements
- Mandatory role masking
- Access testing directly in AI Agent Studio
- Analytics dashboard to track security compliance issues
- Improved guidance along the AI agent building experience via contextual Q&A
- In-product trigger (via UI actions) for agentic workflows
- Agentic interop via A2A protocol
- You must have installed a Now Assist application that has been upgraded for the Yokohama Patch 11+ or Zurich Patch 4+ release.
- Your instance should be on Yokohama Patch 11+ or Zurich Patch 4+.