0
8.0.3
Zurich, Yokohama Patch 3, Yokohama Patch 1, Yokohama, Xanadu Patch 9, Xanadu Patch 3, Xanadu, Washington DC Patch 9, Washington DC Patch 2
Enables core capabilities and workspace configurations for Service Operations Workspace.
Includes workspace app shell and shared components for Service Operations experience.
- New
- Agents can leverage updated Lists experience to improve their productivity in SOW
- Admins can configure auto-dismiss functionality for alerts; default timeout value of 3 seconds set for Info, Positive, and Low type alerts
- Changed
- Agents can resize the Report knowledge gap, Copy incident, and Reopen incident modals
Required applications:
- AI Search For Next Experience (Version 2.0.2)