Overview / Introduction
Expanding into new markets offers immense growth potential—but managing multilingual content across platforms and teams can quickly become complex. GlobalLink TMS’s integration with ServiceNow’s Dynamic Translation spoke removes this barrier by streamlining translation workflows, enabling organizations to communicate seamlessly with global audiences from within their existing ServiceNow environment.
Once configured, GlobalLink TMS enables ServiceNow agents to instantly translate form fields, Agent Chat messages, Catalog Items and knowledge articles and any artifacts that Servicenow’s Dynamic Translation spoke supports—directly within their existing workflows. The integration with ServiceNow’s Dynamic Translation spoke allows content to be routed for real time translation with just a few clicks. High-quality machine translation ensures smooth, real-time communication between agents and customers across languages and regions.
Why GlobalLink?
For over 30 years, TransPerfect’s GlobalLink TMS has helped leading enterprises simplify and accelerate global content management. Powered by AI and tailored to evolving business needs, GlobalLink TMS continues to deliver measurable impact—over 90% of clients achieve ROI within 12 months, with average savings exceeding 50% across cost, timeline, and translation management efforts.
Key Capabilities
- Native Integration: Easily connect GlobalLink TMS with ServiceNow’s Dynamic Translation spoke for in-platform multilingual support.
- Contextual Accuracy: The GlobalLink TMS engine learns and adapts to your organization’s specific terminology—capturing proprietary terms, acronyms, and industry-specific language for consistent, high-quality translations.
- Flexible MT Strategy: Select the optimal machine translation engine for each language pair or content type to maximize performance.
- Enterprise-Grade Security: Built-in safeguards ensure your internal communications and sensitive data remain protected throughout the translation process.
- Scalable Language Support: Enable real-time, multilingual communication across more than 100 languages—embedded directly within your ServiceNow workflows.
- Actionable Analytics: Access a real-time dashboard for visibility into translation volume, spend, and performance—empowering smarter cost management and optimization.
Supports Servicenow Dynamic Translation Framework.
Dynamic Translation plugin (com.glide.dynamic_translation)
Language plugins (I18N:)
ITSM - Incident, Problem, Change, Request as well as
Knowledge Management depending on translation requirements.