This is the Gen AI capability for Automation Center, which enables Centers of Excellence (CoEs), developers, and business stakeholders to efficiently navigate the governance of automations within ServiceNow, including Flows, Subflows, Actions, Catalog Items, Playbooks, RPA, and many more, as well as automations outside of ServiceNow. By providing a unified interface, it serves as a single pane of glass to monitor and manage the entire automation landscape, leveraging the efficiency of Generative AI to streamline processes and enhance decision-making across diverse automation tools and platforms such as robotic process automation (RPA) systems, low-code development environments, and third-party integration platforms.
User Task Step Summarization: The ability to generate task-level information in human-readable format on the Automation Request form streamlines the process of creating AI Agents. By providing clear, structured summaries of tasks directly within the form, this feature reduces manual input errors and accelerates the AI Agent creation workflow. This capability is specifically designed to operate within the Automation Center scope, ensuring alignment with existing processes and governance standards.
Automation Explorer: Introducing AI-powered Automation Explorer for easy and quick management of all automations like RPA, Flows, Sub Flow, catalog items and other automations within ServiceNow
Automate Task Mining tasks in Automation Center: Automation Center transforms task recordings from Task Mining, decomposes them into discrete automations, and generates an AI agent in AI Agent Studio that executes those automations using AI Desktop Actions.
Changed:
- ServiceNow Otto is the new AI experience brand. This change is reflected in the name of ServiceNow products, including Automation Center. Your product entitlements remain unchanged. Check your entitlements to determine your access to specific features.
- The Now Assist for Automation Center plugin is now renamed to ServiceNow Otto for Automation Center.
Platform compatibility and licensing
- Zurich Patch 8
- Australia Patch 1
- ANY Pro Plus (Now Assist) SKU
App dependencies:
- Automation Center 15.1