The ServiceNow Field Service Management for Telecommunication (FSMT) application enables you to manage the field service management API for the Telecom customers. Use this application to streamline the appointment booking, service delivery, and assurance processes.
The ServiceNow Field Service Management for Telecommunication (FSMT) application integrates with the Field Service Management (FSM) to manage and streamline appointment workflow for the telecommunications industry. The FSMT supports the TM Forum-aligned Open APIs and their functionalities that enable an open digital ecosystem. These APIs promote faster integration with Field Service Management to manage appointment booking, service delivery, and assurance processes.
1) TMForum Defined API TMF 646
2) POST Appointment via TMF 646
3) GET Appointment via Id,
4) GET List of appointment
5) Reschedule Appointment
6)Delete appointment
No changes in the version 1.5.0
Plugin Dependencies
- Work management
- Appointment booking
- TMF API