Manufacturers must improve productivity and resilience while managing workforce disruption, fragmented systems and rising compliance demands. Addressing these challenges requires connecting people, processes, technology and data across operations.

Connected Manufacturing helps enable operational excellence by digitizing and standardizing core manufacturing workflows while smoothly integrating data across ERP, MES, IoT and enterprise systems into a single experience. With ServiceNow’s embedded AI capabilities, it provides real-time visibility and proactive, guided actions that help operators and leaders anticipate issues, make faster decisions and continuously improve performance.

Enterprise grade: Built for large-scale organizations, not limited to niche use cases
Customizable workflows: No rigid templates — create and adapt processes without relying on external BI tools
Rapid adoption: Accelerated ROI and smooth integration, without lengthy deployments and complex change management
ServiceNow foundation: Built on a commonly used platform, reducing adoption friction and maximizing existing investments
Unified and user-friendly experience: Intuitive UI with consistent interface across teams, avoiding clunky menus, steep learning curves, and fragmented experiences
Proven reliability: Stable platform with predictable updates, avoiding glitches and delays
Smooth integration: Works across ERP, IoT, MES, CMMS without hardware friction or platform limitations
Scalable and secure: Future-ready architecture without compatibility headaches or hardware dependencies
Cross-platform support: Available on iOS, Android and Web

Results/Outcomes:

Workforce experience: Loss of critical know-how from an aging workforce and high turnover, combined with steep learning curves caused by outdated and inconsistent training, make it harder for manufacturers to sustain performance. Connected Manufacturing helps streamline and standardize process execution, reduce downtime and waiting, and enable faster ramp-up for new operators through connected, real-time insights.
AI augmentation: By leveraging connected technologies, data and ServiceNow’s embedded AI capabilities, Connected Manufacturing supports proactive, guided actions that help prevent deviations, manage exceptions and enable review-by-exception. This collaborative future allows human talent and smart technologies to work together side by side.
From insights to results: Connected Manufacturing delivers measurable improvements by providing real-time visibility across operations, helping leaders anticipate issues, make faster decisions and continuously improve performance. Key impacts include boosts in productivity, reductions in quality incidents, improvements in downtime and OEE, and savings from tool consolidation.