0
3.2.2
Brazil, Australia Patch 6, Australia Patch 5, Australia Patch 3, Australia Patch 1, Australia, Zurich Patch 13, Zurich Patch 12, Zurich Patch 10, Zurich Patch 7, Zurich Patch 4, Zurich Patch 2, Zurich Patch 1, Zurich, Yokohama Patch 11, Yokohama Patch 8, Yokohama Patch 6, Yokohama Patch 3, Yokohama
Generative AI
Generative AI platform skills are available in the ServiceNow Otto panel. They are designed to enhance user productivity for agents and admins on the ServiceNow AI platform. These skills facilitate intuitive navigation, seamless information search, and instant help across various applications, making daily tasks more efficient.
Multi-turn Q&A
- Answer natural language questions using the ServiceNow Otto panel
- Provide an enhanced experience in the ServiceNow Otto panel with synthesized response, which combines answers from the Knowledge base, flows and actions, external content, and generative AI skills
- Deprecating legacy navigation skill
- Removing retrieval-style commands from the navigation workflow and agent
- Adding record management agent for mutations to agentic workflows
- Widget rendering for premium chat in the navigation workflow
Not applicable for this application version.
- Available on Xanadu; not available in Washington, DC.
- Follow the standard setup for ServiceNow Otto. Activate at least one of the ServiceNow Otto product plugins or product tiers.
- Activate skills in the Platform workflow.