0
2.0.4
Yokohama Patch 3, Yokohama, Xanadu Patch 6, Xanadu
Now Assist platform skills are generative AI capabilities that are available in the Now Assist panel. They are designed to enhance user productivity for agents and admins on the ServiceNow platform. These skills facilitate intuitive navigation, seamless information search, and instant help across various applications, making daily tasks more efficient.
Multi-turn Q&A
- Answer natural language questions using Now Assist in Now Assist panel
- Provide an enhanced experience in Now Assist panel with synthesized response combining answers from Knowledge Base, Flows & Action, External Content and Panel Skills
New
Added External content as a search source to retrieve answers to user queries.
- Available on Xanadu; not available in Washington, DC.
- Follow the standard Now Assist Setup to enable Now Assist. Activate at least one of the Now Assist product plugins.
- Activate skills in the Platform workflow.