0
4.0.1
Yokohama Patch 3, Yokohama, Xanadu Patch 9, Xanadu Patch 6
The Knowledge Graph application enables organizations to transform fragmented enterprise data into a connected, intelligent framework, enhancing the capabilities of Now Assist in Virtual Agent, AI agents, and generative AI skills across ServiceNow. By seamlessly integrating structured and unstructured data—including ServiceNow records, knowledge bases, and external sources—Knowledge Graph delivers context-aware insights and personalized recommendations.
With a dedicated, no-code UI, administrators can effortlessly design and manage knowledge graph schemas, including configuring nodes (tables), properties (columns), and relationships. The application streamlines the entire process, from schema creation and data ingestion to performance monitoring and results analysis, ensuring a scalable, flexible, and intuitive approach to knowledge modeling.
By unifying knowledge across platforms and integrating with ServiceNow generative AI appplications, the out-of-the-box integrations of the Knowledge Graph will drive productivity, enhance decision-making, and unlock the full potential of enterprise data—while maintaining robust data governance and permission controls.
- User-friendly configuration – Easily create and manage knowledge graph schemas with a no-code UI, configuring nodes (tables), properties (columns), and relationships effortlessly.
- Seamless data integration – Connect structured and unstructured data across ServiceNow records, knowledge bases
- Flexible querying – Leverage natural language queries (NLQ) and AI-powered reasoning to retrieve relevant insights without complex coding or manual lookups.
- Out-of-the-box integrations –
- Seamlessly integrated with Now Assist in Virtual Agent, Agentic AI and AI Search enabling personalized search results and context driven skills execution.
- Seamless Integration with Now Assist in Virtual Agent for Natural Language Query.
- Agentic AI tool exposes Knowledge Graph as a tool for Natural Language Query use cases to build on a Agentic Use case.
- Governance & access control – Maintain data security and compliance with built-in permissions, ensuring that users can only access knowledge they are authorized to see.
- Scalable performance – Designed to support large-scale enterprise data, the Knowledge Graph application ensures high-speed querying, efficient indexing, and optimized retrieval times.
Added:
- OOB Integration with Now Assist for Virtual Agent for Natural Language Query.
- OOB Integration with Agentic AI, with Knowledge Graph as a tool for Natural Language Query use cases on Agentic AI.
- Support of DateTime based queries when using GPT-4o
Changed:
- Made GPT-4o default LLM
- Graph Query API (family plugin) and Node map Experience Component (store app) are internal dependency and are auto installed when Knowledge Graph is installed.
- Requires one of the Now Assist SKUs to be activated e.g., Now Assist for ITSM, NowAssist for CSM, Now Assist for HRSD, Now Assist for WSD...
- kg_admin role for setup and maintenance of Graphs
- Xanadu Patch 6 & Yokohama compatible