0
7.0.2
Australia, Zurich Patch 7, Zurich Patch 5, Zurich Patch 4, Zurich Patch 2, Zurich Patch 1, Zurich, Yokohama Patch 11, Yokohama Patch 8, Yokohama Patch 6, Yokohama Patch 3, Yokohama, Xanadu Patch 9, Xanadu Patch 6
Generative AI
The Knowledge Graph application enables organisations to transform fragmented enterprise data into a connected, intelligent framework, enhancing the capabilities of Now Assist in Virtual Agent, AI agents, and generative AI skills across ServiceNow. By seamlessly integrating structured and unstructured data—including ServiceNow records, knowledge bases, and external sources—Knowledge Graph delivers context-aware insights and personalised recommendations.
With a dedicated, no-code UI, administrators can effortlessly design and manage knowledge graph schemas, including configuring nodes (tables), properties (columns), and relationships. The application streamlines the entire process, from schema creation and data ingestion to performance monitoring and results analysis, ensuring a scalable, flexible, and intuitive approach to knowledge modelling.
By unifying knowledge across platforms and integrating with ServiceNow generative AI applications, the out-of-the-box integrations of the Knowledge Graph will drive productivity, enhance decision-making, and unlock the full potential of enterprise data—while maintaining robust data governance and permission controls.
- User-friendly configuration – Easily create and manage knowledge graph schemas with a no-code UI. Configure nodes (tables), properties (columns), and relationships without any hassle.
- Seamless data integration – Connect both structured and unstructured data from ServiceNow records and knowledge bases.
- Flexible querying – Use natural language queries (NLQ) and AI-powered reasoning to get relevant insights without complex coding or manual lookups.
- Out-of-the-box integrations –
- Seamless integration with Now Assist in Virtual Agent, Now Assist for Platform, Agentic AI, and AI Search. This enables personalized search results and context driven skills execution.
- Seamless Integration with Now Assist in Virtual Agent for Natural Language Query.
- Agentic AI tool exposes Knowledge Graph as a tool for Natural Language Query use cases to build on a Agentic use case.
- Governance & access control – Ensure data security and compliance with built-in permissions, so users only access authorized knowledge.
- Scalable performance – Designed to support large-scale enterprise data, the Knowledge Graph application provides high-speed querying, efficient indexing, and optimized retrieval times.
- The Knowledge Graph landing page now includes a dedicated tagging section, enabling users to create, edit, and manage tags.
- Tagging configuration has been enhanced to support table, column synonyms, data filters and column filter improving the accuracy of natural language queries.
- Added an interactive guided tour for admins, providing step-by-step walkthroughs of key features and configurations to simplify setup.
- Graph Query API (family plugin) and Node map Experience Component (store app) are internal dependency and are auto installed when Knowledge Graph is installed.
- Requires one of the Now Assist SKUs to be activated e.g., Now Assist for ITSM, NowAssist for CSM, Now Assist for HRSD, Now Assist for WSD...
- kg_admin role for setup and maintenance of Graphs
- Zurich Patch 7 compatible