0
27.1.6
Zurich, Yokohama Patch 4
Manage all AIOps administrative settings in the Service Operations Workspace (SOW) from a single location. This experience makes it easier to discover relevant capabilities and configuration options for Event Management, Metric Intelligence, Health Log Analytics, Service Observability, Synthetic Monitoring, and Service Reliability Management.
- Setup AIOps
- Get Started: Access step-by-step guidance to learn, plan, implement, and deploy ITOM AIOps.
- Integrations: Connect events, logs, and metrics from monitoring tools into ServiceNow and manage streaming data integrations.
- Optimize AIOps
- Events & Alerts: Filter alerts to reduce noise, enrich with tags, group related alerts, act via notifications or automation, and manage Express List views.
- Metrics: Configure metric types and CI bindings, apply anomaly detection, and set thresholds and severity for alerts.
- Logs: Map log context, redact sensitive data, and set static threshold alerts.
- Synthetics: Add monitors, view synthetic tests, and manage monitoring locations.
- Services: View and activate services, manage error budgets, and configure observability sources and mappings.
- Dashboards: Monitor real-time AIOps operations and track metrics that demonstrate business impact.
- Governance
- Authorization: Manage admin roles, user access, Twilio notifications, and API keys.
- Teams: Manage and activate teams, view requests, configure on-call schedules, and enforce governance policies.
Fixed:
1. Updated SOW tour to only show on Express List page, so it doesn't reappear on other pages
Requires the AIOps Experience and Service Operations Workspace store apps.