Brazil, Australia, Zurich, Yokohama Patch 4, Yokohama
Standalone Application
Manage all AIOps administrative settings in the Service Operations Workspace (SOW) from a single location. This experience makes it easier to discover relevant capabilities and configuration options for Event Management, Metric Intelligence, Health Log Analytics, Service Observability, Synthetic Monitoring, and Service Reliability Management.
- Setup AIOps
- Get Started: Access step-by-step guidance to learn, plan, implement, and deploy ITOM AIOps.
- Integrations: Connect events, logs, and metrics from monitoring tools into ServiceNow and manage streaming data integrations.
- Optimize AIOps
- Events & Alerts: Filter alerts to reduce noise, enrich with tags, group related alerts, act via notifications or automation, and manage Express List views.
- Metrics: Configure metric types and CI bindings, apply anomaly detection, and set thresholds and severity for alerts.
- Logs: Map log context, redact sensitive data, and set static threshold alerts.
- Synthetics: Add monitors, view synthetic tests, and manage monitoring locations.
- Services: View and activate services, manage error budgets, and configure observability sources and mappings.
- Dashboards: Monitor real-time AIOps operations and track metrics that demonstrate business impact.
- Governance
- Authorization: Manage admin roles, user access, Twilio notifications, and API keys.
- Teams: Manage and activate teams, view requests, configure on-call schedules, and enforce governance policies.
Fixed
- Missing dependency in AIOps Configuration Center for the Service Reliability Management module. This resulted in a missing ACL role for an SRM app.
- Internationalization improvements for AIOps Configuration Center landing page. All strings on the AIOps Configuration Center landing page now display translated values correctly in all supported languages.
Not applicable for this application version.
Requires the AIOps Experience and Service Operations Workspace store apps.