A timeline-centric view that provides a chronological record of customer actions, including research efforts and follow-ups. This enables agents to track and understand the progression of a customer's journey with precision.
Responsive - Adapts seamlessly to smaller spaces without compromising on user experience.
Search - Enables agents to efficiently search any record/text within Customer Activity.
Recent Searches- Allows agents to quickly access recently searched items through a convenient dropdown.
Filter Feature - Provides an alternative to facets, optimizing screen real estate in compact layouts.
Open/Resolved Filter Options- New filters enable agents to narrow case results more effectively.
Case Status – Case status included in the meta description enable agents to quickly identify the current status of a case.
Date filter – Enables agents to filter results for specific period.
- Guided setup for Configuration of Customer Activity
Yokohama compatible