0
2.3.7
Australia Patch 6, Australia Patch 4, Australia, Zurich Patch 11, Zurich Patch 2, Zurich, Yokohama Patch 8, Yokohama Patch 6, Yokohama Patch 3
Generative AI
The ServiceNow Otto for HRSD - Galileo Inside experience leverages AI to provide HR professionals with fast, accurate answers to complex workforce questions—by synthesizing information from multiple trusted sources, including internal knowledge bases and the Josh Bersin HR research library.
This feature ensures HR teams can make informed, strategic decisions with research-backed insights delivered directly within their flow of work. It is available as part of Now Assist for HR and requires a valid entitlement to Josh Bersin content to unlock full capabilities.
Trusted, Unified HR Insights
Combines internal HR knowledge bases with external Josh Bersin content to generate high-quality, contextual answers
Source Attribution for Every Response
All of the insights include clear citations to their originating source, ensuring HR professionals know where the information comes from.
Josh Bersin Integration
Access premium, research-backed HR content from the Josh Bersin library directly within the ServiceNow platform (requires valid content entitlement).
Streamlined User Experience
Integrated directly into ServiceNow Otto for HR Service Delivery, this feature offers a seamless experience without requiring users to leave their workspace.
Updated app name to ServiceNow Otto for HRSD – Galileo Inside
Not applicable for this application version.
Install the following plugin on your instance:
- com.sn_hr_core
Below store app is required:
ServiceNow Otto for HR Service Delivery (HRSD) Version 10.0