The Raytion Connector Hub for AI Search enables organizations to integrate content from external information systems natively and securely into ServiceNow AI Search. The external content is integrated into consumer-grade search experiences across IT, as well as customer and employee workflows through the ServiceNow interfaces. By using the Raytion Enterprise Search Connectors for e.g. Atlassian Confluence, Microsoft SharePoint or Google Drive, Dupal, Microsoft Viva Engage organizations can find relevant information across all content repositories including third-party systems directly from the Now Platform.
AI Search combined with the Raytion Connector Hub offers context-awareness and timely access to applicable knowledge. A single and unified view of the results to a search query shows all available information ranked by context and relevancy, regardless of the content system it resides in. With content from external information systems integrated into AI Search, support and service engineers will find solutions to their cases faster and resolve incidents more efficiently. Knowledge workers will avoid time-consuming browsing through disparate systems and circumvent interruptions of their work because of having to ask colleagues to share crucial information.
With the Raytion Connector Hub for AI Search, Raytion is introducing the 9th generation of its Raytion Enterprise Search Connectors. They are available for all major search platforms including ServiceNow AI Search. In addition to the 45+ standard connectors, Raytion offers tailored connectors for custom requirements. The connectors are used by Fortune 500 companies worldwide and serve millions of business users.
Please note, this version is available for upgrades only. We will no longer be selling new licenses. Please refer to ServiceNow AI Search External Content Connectors for any external content integration requirements.
- Native, secure integration of third-party content sources into AI Search and the ServiceNow interfaces
- A single and unified view of the search results with content from the Now Platform and relevant third-party sources
- Context-aware and seamless access to all relevant information directly on the Now Platform, regardless of the content system the information resides in
- Makes all 45+ Raytion Enterprise Search Connectors (plus custom content connectors) available for AI Search
Add external content support for Drupal and Viva Engage.
The following Now Platform plugins need to be activated within your instance:
- AI Search plugin (com.glide.ais)
Enables AI Search core functionality for your ServiceNow instance. - External Content for AI Search plugin (com.glide.ais.external_content)
Requires a subscription from ServiceNow, see https://docs.servicenow.com/bundle/rome-platform-administration/page/administer/ai-search/concept/external-content-ais.html for details.