Integrate your ServiceNow knowledge bases with Coda Brain’s AI-powered search and reduce the time it takes your teams to find key information. Team members will see less app and context switching as your data is integrated into one central actionable environment.
And with Coda Brain’s context-aware permissions honoring, you’ll not only find the relevant information quickly, but only the pieces each team member is meant to see. Which means managers, HR and customer support teams can build out their knowledge content with the confidence it’ll be seen by the correct pairs of eyes.
Beyond pulling in the knowledge content itself, you can also ask Coda Brain questions like who has permission to specific articles or bases, and add those facts back to any relevant Coda docs.
- Bring tools and teams together: Coda Brain ingests data from ServiceNow Knowledge Bases and 500+ tools to create a comprehensive, up-to-date company brain.
- Permission honoring: Coda Brain understands and keeps data permissions already set in your ServiceNow account and ensures that everyone only gets answers they have access to.
- Verifiable answers: Coda Brain uses citations that allow you to verify the information is being pulled from the correct synced ServiceNow Knowledge Bases.
Initial Release.
ITSM