0
8.1.3
Yokohama, Xanadu, Washington DC, Vancouver
ServiceNow® Enterprise Asset Management (EAM) automates the end-to-end life cycle of physical business assets. Understand what you own, where it is, and how it’s being used. Make data-driven financial and operational decisions to optimize asset investments from planning through retirement.
Asset managers can streamline tasks with prescriptive workflows, including acquire-to-deploy processes, reservations, RMAs, recalls, asset onboarding, and asset moves.
Manage maintenance plans for enterprise assets across all locations. Create maintenance schedules associated with models or assets based on user-defined rules triggered by time, use, or condition. Initiate and assign planned or ad-hoc enterprise asset work orders, including parts requirements. Keep asset information accurate through removing, swapping, or using assets as a result of a work order.
Operate asset warehouses efficiently and optimize stock levels for your organization by using inventory management capabilities such as stockrooms, stock rules, bulk orders, transfers, and mobile scanning. When enterprise assets are nearing the end of useful life, manage your asset refresh cycles, lease-end decisions, and disposal processes.
- Enterprise Asset Workspace, Facility Asset Workspace, Medical Asset Workspace, and OT Asset Workspace
- Multi-component model and asset management, risk scoring, and heatmaps
- Enterprise asset life-cycle automation: New asset requests, asset onboarding, asset moves, loaner assets, RMAs, recalls, refreshes, lease-ends, reclamations, repairs, disposals, and resale management
- Enterprise asset inventory management: Stockrooms, distribution channels, stockroom service locations, stock orders, shipment carriers integration, shipment tracking, automated stock rules, transfers, and advanced shipment notifications
- Asset total cost of ownership (Asset TCO): Comprehensive reporting tools for cost comparisons and capital planning enabled by automated calculations of all costs incurred against an asset throughout its lifecycle, including purchase costs, parts, maintenance, labor, and contracts, as well as the capability to project costs through an asset's expected end of life
- Integration with Zebra Technologies RFID system
- Mobile app: Work order tasks, asset scans, asset creation, asset audits, asset disposal, and technician drop-off tasks
- Asset action integrations with ITSM incidents
- Linear assets and Google Map integration
- Integration with WSD Indoor Maps to visual assets
- Import utility for models and assets
- Multi-tier model classification
- Calculated model life cycle
- Asset contract management and contract renewal flows
- Model and asset risk scores
- Multi-asset onboarding
- Asset hierarchy
- Admin center
Fixed:
- State/Substate Case Sensitivity in Bulk Import: Bulk import now correctly handles state and substate values regardless of letter case (lower case, UPPER CASE, or mixed case), preventing import failures.
- Validation Messaging for “Validate classification on model” in Bulk Import: Bulk import now presents the specific field identified by the business rule with the message “Category of classification code must match the category of the model or be a parent of the model’s category” instead of a generic failure message.
- Classification Column in EAM Workspace Model List View: The model list in the EAM Workspace now displays the Classification column, improving model visibility and filtering.
- Bulk Import Data Truncation Issues: Bulk import no longer crops values in the Stockroom, Location, Model Comments, and Model Name columns when they exceed 40 characters, and model records with names longer than 40 characters can now be inserted successfully.
- Location Mandatory Enforcement in Classic UI: The application now correctly enforces the Location field as required when an asset’s state is set to ‘In use’ in the Classic UI. In addition, the application no longer throws the “Mandatory true not set on field location: cross-scope access denied” error.
- Invalid Consumable Model State Transition: The system now prohibits you from changing a consumable model from 'In Production' to 'Build' when assets are present, displaying the “Assets are present so status cannot be changed to build.” error message.
- Missing “New” Button for OT Asset Manager in Hardware Asset Tab: OT Asset Managers now see the “New” button on the Hardware tab within the OTAM workspace when viewing a stockroom, matching the availability in the Enterprise Assets tab.
- Blank Page on Recall Order “Open Record” Button: Clicking the “Open Record” button on the Recall Order field under Enterprise Recalled Assets now correctly navigates to the associated recall order record instead of displaying a blank page.
Plugin dependencies:
- Asset Management (com.snc.asset_management)
- Procurement (com.snc.procurement)
- Enterprise model normalization (com.sn_eam_core)
- Asset Management Workspace - Recommendations (com.sn_itam_recomm)
- SM Planned Maintenance (com.snc.planned_maintenance)
- Work Management (com.snc.work_management)
- Performance Analytics (com.snc.pa)
- Playbook Experience (com.glide.playbook_experience.config)
- Process Automation Designer for App Engine (com.glide.pad.license)
- Cost Management (com.snc.cost_management)
App Dependencies:
- Expanded Model and Asset Classes (com.sn_ent - Version 2.11.0)
- CMDB CI Class Models (com.sn_cmdb_ci_class - Version 1.64.0)
- Asset Management Common (com.sn_itam_common - Version 12.1.4)
- Physical Assets (sn_phy_assets - Version 2.1.0)
- Risk Heat Map (com.sn_risk_heatmap - Version 19.1.0)
- Geo Map Component (com.sn_geo_map - Version 1.1.0)