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8.1.1
Yokohama, Xanadu, Washington DC, Vancouver
ServiceNow® Enterprise Asset Management (EAM) automates the end-to-end life cycle of physical business assets. Understand what you own, where it is, and how it’s being used. Make data-driven financial and operational decisions to optimize asset investments from planning through retirement.
Asset managers can streamline tasks with prescriptive workflows, including acquire-to-deploy processes, reservations, RMAs, recalls, asset onboarding, and asset moves.
Manage maintenance plans for enterprise assets across all locations. Create maintenance schedules associated with models or assets based on user-defined rules triggered by time, use, or condition. Initiate and assign planned or ad-hoc enterprise asset work orders, including parts requirements. Keep asset information accurate through removing, swapping, or using assets as a result of a work order.
Operate asset warehouses efficiently and optimize stock levels for your organization by using inventory management capabilities such as stockrooms, stock rules, bulk orders, transfers, and mobile scanning. When enterprise assets are nearing the end of useful life, manage your asset refresh cycles, lease-end decisions, and disposal processes.
- Enterprise Asset Workspace, Facility Asset Workspace, Medical Asset Workspace, and OT Asset Workspace
- Multi-component model and asset management, risk scoring, and heatmaps
- Enterprise asset life-cycle automation: New asset requests, asset onboarding, asset moves, loaner assets, RMAs, recalls, refreshes, lease-ends, reclamations, repairs, disposals, and resale management
- Enterprise asset inventory management: Stockrooms, distribution channels, stockroom service locations, stock orders, shipment carriers integration, shipment tracking, automated stock rules, transfers, and advanced shipment notifications
- Asset total cost of ownership (Asset TCO): Comprehensive reporting tools for cost comparisons and capital planning enabled by automated calculations of all costs incurred against an asset throughout its lifecycle, including purchase costs, parts, maintenance, labor, and contracts, as well as the capability to project costs through an asset's expected end of life
- Integration with Zebra Technologies RFID system
- Mobile app: Work order tasks, asset scans, asset creation, asset audits, asset disposal, and technician drop-off tasks
- Asset action integrations with ITSM incidents
- Linear assets and Google Map integration
- Integration with WSD Indoor Maps to visual assets
- Import utility for models and assets
- Multi-tier model classification
- Calculated model life cycle
- Asset contract management and contract renewal flows
- Model and asset risk scores
- Multi-asset onboarding
- Asset hierarchy
- Admin center
- Fixed
- Missing details are added in the asset form for "Enterprise" model category form in line with other industry model categories for improved consistency.
- Validation rules have been applied to ensure only permitted asset state-substate combinations are assigned during bulk imports.
- Compatibility issues with the sn_risk_heatmap plugin have been resolved, ensuring proper loading of the Risk Heatmap in Enterprise Model Management.
- The label “calculated lifecycle formula” was updated across all UI components.
- The correct validation error messages are now displayed in the "Error Message" field in Classification Import Staging for better troubleshooting.
Plugin dependencies:
- Asset Management (com.snc.asset_management)
- Procurement (com.snc.procurement)
- Enterprise model normalization (com.sn_eam_core)
- Asset Management Workspace - Recommendations (com.sn_itam_recomm)
- SM Planned Maintenance (com.snc.planned_maintenance)
- Work Management (com.snc.work_management)
- Performance Analytics (com.snc.pa)
- Playbook Experience (com.glide.playbook_experience.config)
- Process Automation Designer for App Engine (com.glide.pad.license)
- Cost Management (com.snc.cost_management)
App Dependencies:
- Expanded Model and Asset Classes (com.sn_ent - Version 2.10.1)
- CMDB CI Class Models (com.sn_cmdb_ci_class - Version 1.64.0)
- Asset Management Common (com.sn_itam_common - Version 12.1.2)
- Physical Assets (sn_phy_assets - Version 2.1.0)
- Risk Heat Map (com.sn_risk_heatmap - Version 19.1.0)
- Geo Map Component (com.sn_geo_map - Version 1.1.0)