ITSM 8.18.1 Features:

Addressed minor bugs and implemented fixes.

Additional Features/Functionalities in the ITSM Application:

Limited scheduled job execution to a specific number of threads.
Added a toggle switch for form loader.
Compatibility with the IPAM integration plugin installed on VMware Aria Automation.
Provisioning of Catalog items and Day2 actions catalog items entitlement across ServiceNow users using user criteria.
Enhanced resource visibility based on ownership within ServiceNow.
Reconciliation of CMDB
Implemented email notifications.
Configurable Multi-Level Approvals within the request workflow.
Auto re-trigger of Catalog item requests if the Mid-Server goes down and comes back up.
Configuration of VMware Aria Automation Cloud region to base URL.
Creation of ServiceNow Incident tickets for failed deployment requests.
Support for custom loader on the catalog item form (Native UI).
Addition of custom fields on the Day-0 catalog items.
Visibility feature on Day-0 catalog items and Custom resource Day-2 actions.
Conditional read-only support for Day-0 catalog items.
Conditional default value support for Day-0 catalog items.
Computed default value support for Day-0 catalog items.
Provision to configure Thread Limit for peak and off-peak timings.
Auto-retry mechanism for the failed job queue topics.
Support for Bind Fields on the catalog items and custom resource Day-2 actions.
Custom Categories on the catalog items and Day-2 actions.
Plug-in support for Domain Separation.
Group entitlement support to view deployments, resources, and Day-2 actions.
Option to enable or disable import Day-2 actions for deployments and resources.
Retention of RITM variable values for unreleased versions and deleted Catalog items.
Support for Custom Property and Property Groups.
Telemetry data collection.
Added support for custom day-2 actions for deployments.
Introduced price estimate for day-0 catalog items.
Enabled the use of icons for day-0 catalog items.
Support of External Source for read-only on the Day-0 catalog item.
Support for data grid using Multi-Row Variable Set(MRVS).
Support of Resource selection without selecting Deployments for Day-2 action.
Support of Remote Console connection for resources.
Support of Custom Variable Set for Day-0.
Support of change owner for Day-2 deployment actions.
ServiceNow catalog request information will be sent to VMware Aria Automation.
Enhanced datagrid support
Support for change project day-2 action
Support for edit deployment day-2 action
Min-max validation support for date time field

Version Support:

The VMware Aria Automation Plugin will only supports latest versions of ServiceNow, specifically 'Washington' & 'Xanadu' and VMware Aria Automation that the plugin claims to support.