Pricing:
To enable the CMDB Integration, you must first purchase ITSM Enhancer from Snow Software. The licensing of ITSM Enhancer is what gives you permission to use the structured, normalized data, certified for ServiceNow's platform. Once the ITSM Enhancer license is purchased, then customers have the choice of easily downloading the free connection here to trigger the CMDB integration.
Snow Software’s certified integration with ServiceNow provides an out of the box integration between these two world-leading platforms. Organizations can quickly realize their investment in ServiceNow by automatically populating the Product and Service catalogs in ServiceNow from Snow Software’s fully current and comprehensive inventory of hardware and software data.
Snow Software collates a complete inventory of hardware and software data across platforms, environments, locations and sites - whether on-premises or in the cloud, desktop or mobile. Data is normalized against Snow Softwares market-leading Software Recognition Services Catalog to provide identifiable software titles and versions. Through the CMDB Integration and Product and Service Catalog Update applications for ServiceNow, this consolidated data stream, together with a rich set of hardware details for devices, such as servers, desktops, laptops, phones/tablets, virtualization technologies, and cloud, can be used to power and maintain the ServiceNow CMDB implementation.
Systems are continuously monitored and the CMDB receives updated, accurate reflections of the current configuration of hardware and software daily.
By taking advantage of the pre-processing Snow Software applies to the data, such as handling of duplicates across multiple data sources; enforcing naming convention standards; consumption analysis; license intelligence and automatic compliance calculations, ServiceNow customers and partners can reduce efforts and time-to-value involved with establishing and maintaining an up-to-date view of hardware and software assets across a large organization.
More Complete Asset Data. A standardized approach to naming, asset identification, and data cleansing provides ServiceNow with an accurate representation of the assets within a company structure. Automatic population and maintenance of the CMDB solves time and cost issues associated with manual maintenance of business intelligence, improving data quality and accuracy of the CMDB.
Best-in-class Solutions. Software asset management and IT service management are distinct disciplines with different priorities and varying requirements. Building a bridge between them enables each discipline to deliver best in class solutions, while leveraging relevant intelligence from the other.
User Satisfaction. Provides ServiceNow with insight by providing the service ticket resolution process with accurate runtime environment information including installed software versions, hardware, and user roles. Service tickets can be resolved more efficiently--in some cases, up to 25% faster--improving user satisfaction.
Accurate Information. Adding intelligence like real-time license availability shortens the time to process user requests for software. IT Financial Management (ITFM) can be enriched with software usage information to enable accurate billing to the appropriate business unit.
Enriched Resolution. By automatically populating the CMDB with data such as the software version a user is running, a description of the hardware environment the software is running in and the policies governing access, the service desk has enriched ticket data, which minimizes resolution times.
For additional information: https://www.snowsoftware.com/int/products/snow-servicenow