2
1.0.0
Zurich
Standalone Application
Atera's integration with ServiceNow keeps your ticketing workflows automatically connected across both platforms. Create, manage, and resolve ServiceNow incidents directly from Atera, with real-time sync ensuring both systems always reflect the same up-to-date information.
Robin, Atera's AI agent, works across both platforms to handle and resolve incidents autonomously, escalating to a technician when human intervention is needed. That way, you can focus on tasks that actually require you.
Manage incidents without switching platforms
Robin, Atera's AI agent, works across both platforms to handle and resolve incidents autonomously, escalating to a technician when human intervention is needed. That way, you can focus on tasks that actually require you.
Manage incidents without switching platforms
- Open a ServiceNow incident from an Atera conversation with key details pre-filled
- Look up existing incidents and check required fields before creating new ones
- Assign or reassign incidents to technicians directly from Atera
Stay in sync automatically
- Status changes in one platform automatically update the other in real time
- Comments sync bidirectionally, with internal notes staying private and customer-facing replies shared with the end user
- AI-generated conversation summaries can be added as internal notes for instant technician context
Let nothing fall through the cracks
- Incoming ServiceNow tickets without a matching Atera conversation are automatically picked up
- Robin resolves incidents end to end and escalates when needed, across both platforms
Atera Integration brings Atera’s AI-powered IT automation (Autopilot / AI capabilities) directly into ServiceNow Incident Management.
- Enable AI-driven IT operations by connecting ServiceNow with Atera’s intelligent automation platform
- Trigger Atera Autopilot workflows directly from ServiceNow incidents
- Automate repetitive IT tasks such as diagnostics, remediation, and ticket handling
- Bi-directional synchronization of incidents between ServiceNow and Atera
- Real-time updates using webhook-based communication
- Enhance service desk efficiency with AI-assisted actions and reduced manual workload
- Bridge ServiceNow ITSM with Atera’s RMM, PSA, and AI capabilities in a unified workflow
- Support resolution tracking (Technician / End-user) across integrated systems
- Initial release of Atera Integration for ServiceNow
- Integration with ServiceNow Incident Management
- Bi-directional synchronization of incidents between ServiceNow and Atera
- Webhook-based real-time updates
- Support for triggering Atera Autopilot workflows from ServiceNow incidents
- AI-powered automation capabilities via Atera platform
- Resolution source tracking (Technician / End-user)
- Logging and error handling improvements for integration stability
Active Atera account with AI capabilities (Autopilot) enabled and properly configured