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1.9.1
Zurich, Yokohama, Xanadu
ITSM Process Mining offers pre-built process mining models for Incident, Problem, Change, and Request processes to help achieve continual improvement initiative goals.
- Provides a great starting point to develop your process mining plans.
- Predefined process mining models for ITSM processes: Incident, Request, Problem, and Change requests.
- Predefined Continual improvement initiatives to drive process-level improvement and track the progress.
Minor bug fixes.
- Process Optimization (com.sn_process_optimization) application
- Continual Improvement Management (com.sn_cim) application
- ITSM Dashboards (com.snc.pa.itsm_dashboards) plugin