0
2.3.5
Australia, Zurich, Yokohama
Standalone Application
Customer Data Models for B2B2C (business-to-business-to-consumer) allow organizations across industries to easily configure multi-level customer relationships that enable them to trace case flows from business customers to their end customers. With the B2B2C model, you can support business customers who, in turn, serve the end consumer. This model can be used to support:
- Employees of a business customer
- End consumers of a business customer
- Enable customer service managers and agents to associate consumers to accounts, create sold products/install bases, and create cases for account consumers.
- Enable account consumers to view install bases/sold products and create cases from the customer portal.
- Enable contacts and partners to view install bases/sold products/cases, and create cases for account consumers.
New: NA
Changed:
- Query range access control on consumer tables: Query range ACLs on the consumer account and consumer tables now require specific roles. Users who don't hold an applicable role can no longer run range queries on these tables. A fix script applies these changes automatically on upgrade.
- Plugin renaming: Customer Data Models for B2B2C (com.sn_csm_b2b_consumers) plugin is renamed to CRM B2B2C Entities (com.sn_csm_b2b_consumers) plugin
Fixed: NA
Removed: NA
Not applicable for this application version.
- Required plugins and products
- Customer Data Models - B2B2C plugin (sn_acct_consumer)
- Dependencies
- Customer Service (com.sn_customerservice)
- Customer Service Install Base Management (com.snc.install_base)
- Required plugins and products
- Customer Data Models - B2B2C plugin (sn_acct_consumer)
- Dependencies
- Customer Service (com.sn_customerservice)
- Customer Service Install Base Management (com.snc.install_base)