VMware vRealize Automation ITSM Application 8.10.3

Leverage the complete vRealize Automation Catalog Services directly from ServiceNow portal

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About

VMware vRealize Automation speeds up the delivery of infrastructure and application resources through a policy-based self-service portal, on-premises, and in the public cloud. The solution delivers Day-1 service provisioning and Day-2 operational capabilities across a hybrid cloud with the ability to assemble application blueprints from prebuilt components using a visual canvas with a drag and drop interface as well as create blueprints as code.The vRealize Automation plugin for ServiceNow provides an out-of-the-box integration between the ServiceNow portal and vRealize Automation catalog and governance model. It enables ServiceNow users to deploy virtual machines and perform basic Day-2 operations on their CMDB assets.Once you install and configure the plugin, vRealize Automation catalog items which are entitled to ServiceNow users will automatically appear in the ServiceNow portal.When leveraging vRealize Automation’s ecosystem items via the ServiceNow portal, the vRealize Automation ServiceNow plugin will allow you to directly benefit from the extensibility and governance capabilities of vRealize Automation.You can additionally leverage all vRealize Automation Service Broker integrations.FeaturesThe plugin enables integration between vRealize Automation with ServiceNow platform to provide the ability for ServiceNow users to access the vRealize Automation catalogs & resources within ServiceNow.The plugin allows ServiceNow users to request vRealize Automation catalog items from the ServiceNow portal.The plugin extends ServiceNow functionality to be able to render vRealize Automation catalog items into ServiceNow dynamically and manage vRealize Automation resources.Day-2 operations performed on the resources in ServiceNow CMDB will be synced back to vRealize Automation.The Plugin can support multiple vRealize Automation Instances within the same ServiceNow Instance.

Key feature

Key Features of

This integration enables ServiceNow to integrate vRealize Automation(vRA) Suite with ServiceNow platform and provide the ability for ServiceNow users to access the vRA catalog items, resources within ServiceNow.The integration will allow end-users to request vRA catalog items from the ServiceNow.The application will fetch Projects, catalog items, and resource data from the vRA platform.The application will extend ServiceNow functionality to be able to render vRA catalog items into ServiceNow dynamically and manage vRA resources.Day-2 actions performed on resources in the ServiceNow will be updated back to the vRA platform by giving API calls to vRA.

Release Notes

ITSM 8.10.3 FeaturesMinor bug fixes.Following are the additional features/functionalities in the ITSM application:Limit the scheduled job to run on a limited number of threads.Toggle switch for form loader.Compatible with IPAM integration plugin installed on vRA.Provisioning of Catalog items and Day2 actions catalog items entitlement across ServiceNow users through user criteria.Resource visibility based on ownership within ServiceNow.Reconcile of CMDB.Email Notification.Provision to configure Multi-Level Approvals within the request workflow.Auto re-trigger of Catalog item request if Mid-Server goes down and comes up.Configure vRA Cloud region to base URL.ServiceNow Incident ticket for failed deployment request.Support of custom loader on the catalog item form(Native UI).Support of additional custom fields on the Day-0 catalog items.Support of Visibility feature on Day-0 catalog items and Custom Day-2 actions.Provision to configure Thread Limit for peak and off-peak timings.Auto-retry mechanism on the failed job queue topics.Support of Bind Fields on the catalog items and custom Day-2 actions.Support of Custom Categories on the catalog items and Day-2 actions.Plug-in Support for Domain Separation.Support for group entitlement from project to view deployments, resources, and Day-2 actions.Support for enabling or disabling import Day-2 actions for deployments and resources.Retaining RITM variable values for unreleased versions and deleted Catalog items.Support of Custom Property and Property Groups.Support of Telemetry data collection.VERSION SUPPORTThe VMware vRealize Automation ITSM Application will support only active versions of ServiceNow and vRealize Automation that the plugin claims support for.Once the versions of ServiceNow and vRealize Automation that the plugin claims support for are out of support, the plugin will cease supporting those application versions. For example, once ServiceNow version 'Quebec' goes out of support, the VMware vRealize Automation ITSM Application will also stop supporting that version.